Answer

How do customers acquire a replacement under the RepairMaster Replacement Program?
During the replacement period (the year following the expiration of the shortest portion of the manufacturer’s limited warranty, the customer needs to call the toll free number to receive an RO (repair order) number. They take the number along with their defective product to their dealer’s location and redeem it for a product of equal features and functionality up to the original purchase price. The customer is asked to carry the defective product to the store for verification. Should it be inconvenient to return the defective product to the store, the customer maybe asked at Warrantech’s expense to return the defective unit via an overnight carrier.

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