Don’t
you hate it when you spend ten minutes
explaining to a shoe salesperson that
you only want brown, leather loafers,
and he shows you white canvas sneakers?
Why wasn’t the salesperson listening
to the fact that you’re buying shoes
for work? Make sure that you’ve
got the information right by restating
and summarizing the customer’s thoughts.
Reflect on the customer’s mood and
ensure that you’ve addressed the
customer’s needs. |
